Privacy policy

Privacy Policy

Last Updated: June 2026

Avenea Wellness (“Avenea”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

1. Information We Collect

When you visit our website, place an order, subscribe to our emails, or contact us, we may collect:

Personal Information

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

Order Information

  • Products purchased

  • Order history

  • Transaction details

Device Information

  • IP address

  • Browser type

  • Operating system

  • Cookies and website usage information

Payment information is processed securely by Shopify and our payment providers. We do not store complete credit card information.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders.

  • Provide customer support.

  • Communicate regarding your purchases.

  • Improve our website and services.

  • Detect and prevent fraud.

  • Comply with legal obligations.

  • Send promotional emails and marketing communications (with your consent where required).

3. Sharing Information

We do not sell your personal information.

We may share your information with trusted third parties, including:

  • Shopify

  • Payment processors

  • Shipping carriers such as UPS

  • Email marketing platforms

  • Analytics providers

  • Government authorities when required by law

These service providers only receive information necessary to perform their services.

4. Cookies

Our website uses cookies and similar technologies to:

  • Remember preferences.

  • Improve user experience.

  • Analyze website traffic.

  • Personalize content and advertisements.

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Email Marketing

If you subscribe to our mailing list, we may send newsletters, promotions, and product announcements.

You may unsubscribe at any time using the unsubscribe link included in every email.

6. Data Retention

We retain customer information as long as necessary to:

  • Complete transactions.

  • Maintain business records.

  • Resolve disputes.

  • Meet legal and tax obligations.

7. Security

We use commercially reasonable safeguards to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our products are intended only for individuals aged 18 years or older.

We do not knowingly collect information from children under 18 years of age.

9. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Your Rights

Canadian residents may have rights regarding access, correction, or deletion of their personal information.

Requests may be submitted to:

Email: cs.avenea@gmail.com

Phone: +1 (437) 421-2507

11. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Changes become effective immediately upon posting.

Contact Information

Avenea Wellness

33 Elm Drive West

Mississauga, Ontario L5B 4M2

Canada

Email: cs.avenea@gmail.com

Phone: +1 (437) 421-2507