1. What is Avenéa Wellness?
Avenéa Wellness is a Canadian intimate wellness brand offering thoughtfully selected products designed to support personal comfort, confidence, and self-care. We focus on quality products, secure shopping, and discreet delivery across Canada.
2. Why choose Avenéa Wellness?
We are committed to providing a safe, private, and reliable shopping experience. From secure checkout and discreet packaging to responsive customer support, every part of your experience is designed with your privacy and satisfaction in mind.
3. Do you ship across Canada?
Yes. We deliver orders across Canada using trusted shipping partners. Shipping options and delivery estimates are shown during checkout.
4. Is my order shipped in discreet packaging?
Yes. Every order is packed in plain, unbranded packaging without revealing the contents, helping ensure complete privacy during delivery.
5. Are your products intended for adults?
Yes. All products sold by Avenéa Wellness are intended for adults aged 18 years or older.
6. Are your products made from body-safe materials?
Product materials vary by item. Material information, care instructions, and product specifications are clearly listed on each product page so you can make an informed purchase.
7. What lubricant should I use with silicone products?
For silicone-based products, we recommend using a high-quality water-based lubricant. Always check the product care instructions before use.
8. How do I clean and care for my product?
Cleaning instructions may vary by product. In general, clean your product before and after each use with warm water and mild soap or an appropriate toy cleaner, then allow it to dry completely before storing.
9. Can I cancel my order?
Yes. Orders may be cancelled before they are shipped. Once an order has been dispatched, it can no longer be cancelled.
10. What is your return policy?
Eligible unopened products may be returned within the period outlined in our Refund Policy. For hygiene and safety reasons, opened or used intimate wellness products cannot be returned unless they are defective or damaged upon arrival.
11. What should I do if I receive a damaged or incorrect item?
Please contact our customer support team as soon as possible with your order number and photos of the issue. We'll review your request and work with you to resolve it promptly.
12. How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email with tracking information, allowing you to monitor your delivery.
13. Is my payment information secure?
Yes. Payments are processed securely through trusted payment providers. Your payment information is handled using industry-standard security practices.
14. Does Avenéa Wellness protect my personal information?
Yes. We respect your privacy and collect only the information necessary to process your order, provide customer support, and improve your shopping experience. Please refer to our Privacy Policy for complete details.